Since many of my clients are hotel owners, I know first
hand that the current status of hotel franchising is not very conducive to a mutually
successful relationship. A growing number of franchisees are becoming unhappy with the
traditional one-sided license agreements.
Four main issues cause franchisees the most difficulty: (1)
restricted sourcing of products; (2) encroachment; (3) liquidated damages upon
termination; and (4) franchisor reluctance to recognize independent franchise advisory
councils. This article will focus on the restricted sourcing some franchising licensing
agreements stipulate.
One important perceived benefit of joining a franchise
system is the belief that goods and services can be purchased less expensively because of
the collective power of the system. It is logical to assume that multiple hotel
franchisees should be able to secure very significant discounts if they merge their
purchasing volumes.
Over time, franchise companies realized that this area
provided extraordinary opportunities for them to create a profitable income source.
By restricting sourcing of services and products to
"approved and preferred vendors," franchisors have been able to create very
profitable purchasing subsidiaries which achieve results in several major ways.
- They negotiate rebates, discounts and commissions with
suppliers, manufacturers and vendors which they retain most for themselves.
- They cause those same vendors to supply company-owned hotels
at a less cost for the same goods and services.
- They insist that the vendors and providers of services
perform all or some of the franchise training for free, thus reducing or eliminating the
franchisor's obligation to perform ongoing training and support. The vendors naturally
pass on the cost to the franchisees.
- They invest in and sometimes acquire the sources of supply
while withholding approval of competitors.
How can franchisees purchase their products, goods and
services as inexpensively as possible? The best alternative is the creation of an
independent national purchasing cooperative. A co-op is a business corporation whose goal
is to make a profit. But by federal law, co-op profits must be distributed to its members
through a mandatory annual patronage dividend. The co-op works by pooling the purchasing
power of its members to negotiate the lowest possible cost of products and service used in
common by most of its members. At the end of each fiscal year, the co-op declares a
patronage dividend wherein most of the co-op's "earnings" are distributed in
proportion to each member's patronage.
The American Association of Franchisees and Dealers (AAFD)
is in the process of creating a hospitality purchasing cooperative for the benefit of
member hotel franchisees. It is worth looking into. (American Association of Franchisees
& Dealers, P.O. Box 81887, San Diego, CA 92138-1887. Phone is 800/733-9858. Fax is
619/209-3777. Contact is Gary Erichsen.)