Areas

Worldwide

Industry Specialties

Customer surveys/guest satisfaction/employee surveys , Operational Analysis/Reviews , Training , Mystery Shopping

Property Types

Arenas/Convention Centers , Boutique Hotels , Casino Hotel/Resorts , Conference Centers , Full Service Hotels , Independent Hotels , Limited Service Hotels , Mixed Use Developments , Resort Hotels , Theme Parks & Attractions , Time Share/Vacation Clubs , Bed & Breakfast , Golf Clubs/Properties/Courses , Restaurants

Mission

To provide reasonably priced, yet comprehensive guest & employee information services to clients worlwide. Successful hospitality measurements are guaranteed.

Corporate offices - Fairfax VA
European office - Antwerp Beligum

Expertise

Anonymous audits of Service and Standards using Mystery Shopping * Customer Service Efficiency * Customer & Employee Interviews * Web Surveys * Video Training - see us at www.videoeyes.net

Past Experience

VP Operations, Charles E Smith Co.(1984-1987)* Regional Director Chi-Chi's 1980-1984)*
Restaurant Owner(1976-1980)*

Education

Old Dominion University, BS

Memberships

Co-Founder/Past-President of MSPA-Mystery Shopping Providers Association* MRA-Market Research Association* HFTP-Hospitality Financial & Technology Planners* IHRSA-Internation Health & Racquet Sports Assoc* ASQ - American Society for Quality

Representative Clients

IACC-Intl Association of Conference Centers * Dorint Hotels * Hyatt Hotels * Omni Hotels * Dave & Busters * American Golf * Ramada International * Marriott * Waldorf Astoria * Dolce International * Bank of America * Harris Teater Grocery * Microsoft * Thalys Trains

Articles and Publications

Wall Street Journal, Nations Restaurant News, Lodging Magazine, Lodging Hospitality, Hotels, Numerous Trade publications